They really told you it was something supernatural? And that came from the company itself? What did they do during your examination?

[He's not letting up. This goes completely counter to everything he was told during his examination. The woman had very carefully and patiently explained that it was all in his head, that he was sick and hallucinating. It was supposedly so serious that it required immediate surgery that's left him fucked up ever since. What the actual fuck is going on here?]